RANT: Healthcare and Customer Service
Dammit! I love oxymoronic titles. The marriage between Healthcare and Customer Service has been deteriorating for several years now and apparently they are at all out war as I write this.
I’ve been trying to straighten out the healthcare fiasco over at my wife’s job. We signed up for Group Health this year. Affectionately known as Group Death to donors like us. The service is hard to access. The service is limited in ways that render it darn near useless. You have zero recourse as a consumer. I would like to see these guys driven out of business.
Just trying to use the health care coverage provided requires you to jump through hoops. You may only visit a physician that the provider approves. Ol’ Doc Gordon may have delivered you as an infant and cared for you to the present, but oh well. Screw you and find a new doctor! But, the provider can drop a doctor without even notifying you. You must only try to purchase drugs on the provider’s list. Got an allergy? Did your pharmacist advise you otherwise? Tough shit, he’s not in the program. The undereducated bureaucrats have decided what’s best for you. Best of all, the doctor that the provider allows you to visit isn’t even a doctor.
Should you foolishly decide to break the unbreakable rules above, you will need some documentation. You need to see a doctor and a pharmacist and an accountant and get specially formatted notes from each to get a waiver from the provider. So what if you have to pay out of your pocket (unrecoverable) to see the proper doctor. Oh yeah, you also have to do all this running around on your time. God forbid that the provider break a sweat to provide service that you are paying for each and every paycheck. On top of all that the provider’s office hours are between 9am and noon, several days a week (M-Tu-Th?), but never on a day when you are actually free. Oh, and they NEVER return your call. Should you miss them, you are S.O.L.
And what recourse do you have should you reach these putrid swine intercourser’s during their working hour? Well now, you can certainly request to be removed from their service. You aren’t able to use it, so why should you continue to pay for it? However, you can only change your coverage options during the 2-week period every year when they have ‘open enrollment’. I mean if you could pick, choose and change people would use the provider that actually provides service. This way no one in the healthcare community actually has to do anything except collect your hard earned money. Oh and on top of that, according to my wife’s employer (Providence Hospital), you aren’t allowed to opt-out and have no coverage, so should you get a better option you have to jump through hoops to prove that you are going to continue to pay into the big non-useful machine. God forbid somebody not be soaking you for money. How else would the bureaucrats get paid?
What a friggin joke.
I’ve been trying to straighten out the healthcare fiasco over at my wife’s job. We signed up for Group Health this year. Affectionately known as Group Death to donors like us. The service is hard to access. The service is limited in ways that render it darn near useless. You have zero recourse as a consumer. I would like to see these guys driven out of business.
Just trying to use the health care coverage provided requires you to jump through hoops. You may only visit a physician that the provider approves. Ol’ Doc Gordon may have delivered you as an infant and cared for you to the present, but oh well. Screw you and find a new doctor! But, the provider can drop a doctor without even notifying you. You must only try to purchase drugs on the provider’s list. Got an allergy? Did your pharmacist advise you otherwise? Tough shit, he’s not in the program. The undereducated bureaucrats have decided what’s best for you. Best of all, the doctor that the provider allows you to visit isn’t even a doctor.
Should you foolishly decide to break the unbreakable rules above, you will need some documentation. You need to see a doctor and a pharmacist and an accountant and get specially formatted notes from each to get a waiver from the provider. So what if you have to pay out of your pocket (unrecoverable) to see the proper doctor. Oh yeah, you also have to do all this running around on your time. God forbid that the provider break a sweat to provide service that you are paying for each and every paycheck. On top of all that the provider’s office hours are between 9am and noon, several days a week (M-Tu-Th?), but never on a day when you are actually free. Oh, and they NEVER return your call. Should you miss them, you are S.O.L.
And what recourse do you have should you reach these putrid swine intercourser’s during their working hour? Well now, you can certainly request to be removed from their service. You aren’t able to use it, so why should you continue to pay for it? However, you can only change your coverage options during the 2-week period every year when they have ‘open enrollment’. I mean if you could pick, choose and change people would use the provider that actually provides service. This way no one in the healthcare community actually has to do anything except collect your hard earned money. Oh and on top of that, according to my wife’s employer (Providence Hospital), you aren’t allowed to opt-out and have no coverage, so should you get a better option you have to jump through hoops to prove that you are going to continue to pay into the big non-useful machine. God forbid somebody not be soaking you for money. How else would the bureaucrats get paid?
What a friggin joke.
1 Comments:
Great blog I hope we can work to build a better health care system. Health insurance is a major aspect to many.
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